Match the paperwork to the vehicle
Check the vehicle identifier, supplied model and booking dates against your confirmation. Confirm whether the company can substitute a vehicle, how that is handled and what happens if the agreed model is unavailable.
Review all money terms
Read the rental rate, taxes, deposit or card hold, excess mileage, delivery, cleaning, late return and optional cover charges. Ask about the process and evidence for later tolls, fines or damage settlements.
Understand permitted use and cover
Confirm approved drivers, geographical limits, insurance excess, exclusions and required incident reports. Events, commercial shoots, cross-border travel and unusual use need explicit agreement rather than assumptions.
Keep signed records
Retain the agreement, condition report, quote and payment receipts. Record fuel or charge and mileage at both ends. If wording is unclear, request clarification before signing instead of relying on a verbal assurance.
Your planning checklist
- Correct car and rental period
- Complete itemised charges
- Drivers, territory and excess
- Copies of signed records
Frequently asked questions
Is a WhatsApp price message enough?
Request a complete booking confirmation and agreement covering the vehicle, charges and rental conditions.
What if the contract differs from the advertised terms?
Ask for clarification and agreement before paying or accepting the vehicle.