Describe your practical requirements
Tell the team what access, seating support or mobility equipment you need. Share dimensions and explain whether equipment must remain assembled. A luxury badge or SUV body style does not mean a vehicle is accessible.
Confirm the exact vehicle layout
Ask about door opening, seat height, transfer space and baggage access for the supplied model. Obtain photographs or a demonstration if useful. Do not assume a generic seat count covers your requirements.
Ask about adaptations explicitly
Adapted controls, ramps, specialist restraints or wheelchair-accessible vehicles require specific confirmation. Do not book a standard listing expecting these to be included. Agree assistance at handover and who will travel with you.
Plan the meeting point
Confirm a permitted area with enough space for safe transfer and loading, and allow extra handover time. Ask the hotel or property about its access arrangements. If the vehicle cannot meet your needs, ask for a suitable alternative before payment.
Your planning checklist
- Access and transfer requirements
- Equipment dimensions
- Confirmed vehicle or adaptations
- Suitable meeting point and time
Frequently asked questions
Are all SUVs suitable for mobility needs?
No. Door access, height, equipment space and the individual’s requirements must be checked.
Can I assume an adapted vehicle is available?
No. Specialist adaptations and assistance need explicit confirmation.