What confirms the booking
An enquiry is not necessarily a reservation. Obtain confirmation naming the model, approved driver, start and end times, handover points and price. Ask which payment and document checks are required before confirmation, and how long an unconfirmed quote remains valid.
Changes before handover
If a flight, meeting or event changes, contact the team before the booked time. Obtain an updated confirmation with any revised price and availability. A new driver, different car or changed address can affect eligibility and terms. Do not assume the original price applies.
Read cancellation, refund, no-show and early-return terms before payment. Conditions can differ by vehicle and booking period. Retain any agreed exception in writing. For a special event, also confirm what happens if the venue changes or the event is postponed.
Extending the rental
Request an extension before return is due. Availability, the new rate, mileage and collection must be confirmed. Do not simply keep the car past the agreement. Ask whether an extra driver or journey outside Dubai needs a separate amendment.
Your planning checklist
- Named car and driver
- Exact start and return times
- Refund and cancellation terms
- Written change confirmation
Frequently asked questions
Is early return refundable?
Check your agreement. Unused days are not automatically refundable.
Can I extend on the last day?
Ask before the agreed return time. Availability and amended terms must be confirmed.